The Human Resources industry today has seen a complete shift since its inception. Recently we saw the emergence of a number of new trends. The HR landscape is changing more rapidly than ever before. Trends, such as recruitment through social media, the impact of Generation Z, and the overhaul of performance reviews, were all apparent last year. This year it’s likely that traditional business practices will be further disrupted by technology. According to the Bersin report, it’s likely the entire human resources platform will be accessible from one mobile application. Companies will look to create further employee engagement - employees who are fully absorbed by and enthusiastic about their work - and undertake further culture management. Tech companies will likely be looking to take advantage of the new generation of HR leaders, all of which have been accustomed to the use of mobile technology in their personal lives already. What were some of the other developments that occurred recently and how likely are they to affect this year. What changes will the industry see? And how do they affect your workplace?
According to Dan Schawbel’s 10 workplace trends, the workplace should have seen an array of companies using social media to attract and retain top talent. However, according to the global recruiting trends report, one of the most effective ways to attract talent in 2015 was still through company career websites and internet job boards. Many believed the job board would die with the advent of social media, however 74% of the 4000 interviewed companies said that the internet job board still remained the most effective source of attracting top talent. However, the report went on to say that the fastest growing platform for hires remains for quality social professional networks, such as Linkedin.
2015 saw the introduction of Gen Z into the workforce through internships and traineeships. This post independent, pragmatic and always in a rush generation is determined to succeed. According to Laurence Benhamou, a journalist who penned the article Everything you need to know about Generation Z
“This generation's primary driver is to own and run their own business”. He went on to say that “76% of this generation are aiming to make a hobby out of their job and they believe that their success comes from their ‘network’ instead of their qualifications”. So how did they perform in the workplace in 2015?
A recent report compiled by Adecco outlined what Gen Z expects in the workplace. Their top priority is obtaining their dream job within 10 years time, so companies have to focus on talent development and career growth. Out of the 1000 students surveyed, 36% cited that opportunity for growth is their number one priority when looking for employment. While a further 19% wanted their roles to be somehow associated to their personal interests.
The annual performance review was bound to get a revamp. According to data obtained from the management research firm CEB, 6% of Fortune 500 companies have stopped using annual performance reviews and forced rankings. This year we saw Deloitte and Accenture dumping and redesigning performance reviews, in favour of more continuous and ongoing feedback. Considering performance reviews had never been through any “upgrade”, the process was in need of a complete overhaul. According to a public survey conducted by Deloitte, 58% of their managers stated that traditional performance reviews do not serve its purpose. Deloitte has since moved over to a design which recognises, understands and fuels performance. Tech companies, such as Impraise, are rethinking the way in which companies are conducting performance reviews, focusing on ongoing and real-time feedback.
2016: the year of the coworker
What are the biggest trends we can see going forward? What is likely to disrupt the way in which companies view the workplace and how does HR fit into this ever changing work environment? In this new world of work, we are seeing the line between work life and personal life becoming obsolete, employees are now hyperconnected to their roles, and technology is likely to have an even greater impact on business. Information is accessible with a simple tap of a screen or wearable device, providing key data insights into companies and ambitious startups alike.
The workplace and mobile applications
According to the KPCB report, there are now more than 2.1 billion smartphone users on the planet. Mobile internet growth increased by 69% in 2014 and will continue to grow at a rapid pace. For the study, 1019 millennials were interviewed and found that 78% of interviewee’s smartphones never left their side, being the first thing they look at when they wake and the last thing they look at when they go to sleep. A further 60% believed that by 2020, every daily activity will be done through a smartphone. There is a good chance that this mobile technology will spill over into the HR space. Companies will need to “appify” their HR tools, in order to engage and understand employees in a more quantifiable manner. According to the Bersin report, it’s likely that we will see a breakthrough in engagement and feedback systems, as well as apps for learning, employee feedback and performance check-ins. It is also likely that there will be more applications for time and attendance management, expense reimbursement; employee directories and collaboration, as well as, applications for video interviewing, recruitment and candidate marketing.
The return of the employee
In an era where job-hopping amongst young professionals has become the norm, millennial employees will likely be seen again in the future. According to the workplace trends report, 76% of the organisations interviewed prefered rehiring ex employees, as these employees require less training, as they were aware of the business practices already and generally a better culture fit. The report went on to say that in the past 5 years, 85% of the companies interviewed, received job applications from previous employees. What's more, 40% of these companies said that they hired those employees. Several factors are contributing to this new phenomenon. Social media sites are making it easier for company leaders and managers to keep in contact with previous employees. With digital profiles of ex employees being stored more regularly, companies are now able to get historical information of previous employees more quickly and timely. There are a number of benefits to hiring a boomerang employee. When employees leave the company, they gain valuable skills and expand their professional networks. When they eventually return, they come with a wealth of experience and extensive networks from which a company can benefit from. What’s more is that these employees boost office morale, streamline reentry into the workplace culture, and require less information when onboarding, making it more agile and faster to bring ex employees up to speed.
The millennial manager
Generation Y is currently the largest generation in the workplace, so it’s inevitable that business will see them as leaders in the near future. As this generation continues to mature, they will move into leadership roles in ways that are much different than generations before them. Often these millennials do not have prerequisites of certain job titles or even experience. In a study compiled by Virtuali, 71% of millennials already consider themselves to be leaders in their personal capacity (even though less than half interviewed had held any formal leadership positions). The majority of these millennials consider themselves “situational leaders” - leaders in project teams, volunteering their experiences and influencing people. The report goes on to say that 64% of respondents do not feel they are fully prepared to be leaders yet, mostly because they lack the ability to manage and develop other employees. According to the report compiled by workplace trends, nearly 50% of millennials surveyed defined leadership as empowering others to succeed. A more compassionate leadership style will be the trademark of the millennial manager. Millennials like to collaborate with their peers in order to achieve objectives and are transformational leaders. Using strong teaming skills, millennial leaders consider creating leadership teams in order to share the demanding workload.
In 2015 there was a growing trend toward wearable technology, such as smart bands and smartwatches, in the workplace. These devices have the ability to track, monitor and store data about an employee's efficiencies and wellness in the workplace. British Petroleum distributed 24500 fitbits to track employees health and wellness. According to the wearable technology report, around 2000 companies worldwide will offer their employees fitness trackers. What's more, more than 60% of millennials in the report said that they would be willing to wear smart devices, provided that they increased efficiencies and productivity. Smart devices are likely to increase efficiencies incrementally as tasks, such as checking email and checking in at the office, will become streamlined to the wrist. This new technology is likely to take advantage of the 24/7 business environment, quickly retrieving information and notifying employees quicker than any other smart mobile device.
Photo by Anthony Delanoix