Employee engagement surveys are an essential tool in determining the contentedness of your workforce. Research shows that employee happiness has a direct relation to productivity. So finding out how engaged your employees are and, most crucially, why they feel the way they do, is key to building a successful business. But what questions should you ask to find out how your employees really feel?
1. On a scale of one to ten, how happy are you in your work?
This question gets straight to the point and helps you put subsequent answers in the survey into context. It doesn’t reveal anything about why your employee feels the way they do, but following questions will help to shed some light on the matter.
2. Do you have a good work/life balance?
Getting the most out of your employees means not overworking them. Long hours with little time for hobbies, friends and family can lead to burn out, which is bad for employees and for businesses.
3. What three words would you use to describe our company work culture?
Whether your employees describe the company negatively or positively, you will learn about what elements of company culture suit your staff. You can then adapt accordingly, altering management and recruitment strategies where necessary.
4. Do you think you’ll be able to reach your full potential here? Why?
This question helps to determine how much longer you’re likely to hold on to your employees. High staff turnover within a company is bad for business so it should be every employer’s goal to hold on to good employees wherever possible. Doing so will maintain levels of experience and reduce training and recruitment costs.
5. Does your team support you to work to your full potential?
How committed your employee feels towards their team is a key indicator of their job satisfaction. People who feel positively about the team they work with are much more likely to contribute effectively to the overall aims of that team.
6. Do you understand the link between your work and the company’s overall strategy?
Ensuring employees understand their role within the overarching company strategy is key to their motivation. As a result, it also has a bearing on productivity and market performance. Negative responses to this question indicate a need to rethink how your company communicates. It’s important that, from top to bottom, everyone is working with the same goal in mind.
7. How often do you receive recognition for your work from a supervisor?
Feeling valued at work is crucial to employee motivation. Whether that’s a word of praise or a monetary perk, getting recognition for a job well done spurs productivity. If employees don’t feel they are getting the commendation they deserve, you need to reassess your management and incentive strategies.
8. Do you think we provide a good service to our customers/clients? Why?
This question serves a dual purpose. Your employees are your eyes and ears on the ground floor of your company and can give a reliable account of customer or client satisfaction. You can also discern something about employee satisfaction from answers to this question. An employee who is proud of the work they do and the company they work for, is much more likely to work with dedication.
Lots of factors contribute to employee satisfaction. With the right engagement survey questions you can build up a picture of what it’s like to work in your company at all levels. It’s important to then use this data to inform company decisions and retain your talent pool into the future.
Guest Contributor: Tess Pajaron
With a background in business administration and management, Tess Pajaron currently works at Open Colleges, Australia’s leading online educator. She likes to cover stories in careers and marketing.